Community Responder - Georgia

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Who We Are

Think of Us (TOU) operates as an R+D lab for child welfare. We take on strategic - and opportunistic -  projects with the goal of causing “good trouble” and ultimately, driving concrete, structural changes in policy, practice, resource flows, power dynamics, relationships and mental models.

Our ultimate goal is to build proximity so that those with Lived Experience in child welfare (former foster youth and those surrounding them) are fully integrated into every level and every decision of the system, ensuring everyone touched by child welfare has the conditions they need to Heal, Develop and Thrive.

We work across the ecosystem of current and former foster youth, child welfare workers, philanthropists and policymakers to Spark, Support and Drive to change the power dynamics to systematically center those with lived experience in child welfare.

    The Role

    As part of our Flagship Initiative, we are testing free virtual assistance service for kinship families and current and former foster youth.

    The Community Responder serves as a personal assistant - helping to research, call and vet resources based on what individuals tell us they need.  The Responder also researches and builds our directory of resources (traditional AND non-traditional!), including partnerships with virtual solutions beyond the scope of traditional child welfare (e.g. education coaching, telehealth and more).  

    Centering the lived experience is core to everything we do, so experience with the child welfare system – professionally or personally –and living in one of our target regions is required.

    Responsibilities

    • Understand needs and resources in target geographic area - Georgia
    • Serve as the primary point of contact for Virtual Services Help Desk including:
    • Provide real-time virtual support (phone, text, email) to help connect current and former foster youth with resources (e.g. completing a housing voucher application, identifying a local organization that offers counseling and making the first appointment)
    • Participate in team meetings to brainstorm best responses to critical questions
    • Support marketing and communications to to raise awareness of VSS including reviewing and drafting content
    • Translate documents from English to Spanish (for Spanish-speaking Responders)

    Requirements

    • Lived experience and/or proximity to Child Welfare, whether as a former foster youth, kinship family or other is a plus
    • Experience accessing and navigating youth-serving systems, ideally in child welfare
    • Strong communication (written + verbal) skills
    • Good judgment
    • Ability to self-direct and work individually in a remote work environment, including holding oneself accountable to assigned tasks
    • Ability to work closely with a team of peers from diverse backgrounds  
    • Fluency in Google Suite + other tech tools like Asana + Slack with basic understanding of social media
    • Prefer fluency in written and spoken languages other than English including Spanish
    • Flexible schedule with the ability to work some weekend or evening hours
    • Deep commitment to our mission and nuanced understanding of systemic, structural racism and inequities
    • Adaptability in a start-up environment, where plans rapidly evolve and pivoting priorities with urgency is required

    Perks / Timings / Salary

    • We provide generous health, dental, & vision coverage for you and your family as well as a 401k plan for your pre-tax retirement contributions
    • We're a remote team with schedule flexibility
    • We have a flexible vacation policy
    • We hold biweekly team-wide learning sessions to deepen our understanding of the lived experience of foster youth
    • We put you at the cutting edge of change in the Child Welfare system
    • We provide the opportunity for you to interact with leading voices in government, foundations, the nonprofit world, and entertainment working to reform child welfare.

    In addition to the above, we are structuring this role to be a learning and growth opportunity for the Community Responder - you will receive extensive support, guidance, coaching, and mentorship from our organization. During this period, Responders will receive:

    • Guidance and direction from a Lead Community Responder during weekly team meetings, daily working sessions, and weekly supervision conversations
    • Weekly professional development coaching
    • Mentoring conversations from senior organizational leaders

    Salary

    This role is full-time through September 30, 2022 with a possibility of extending as the initiative evolves with a competitive salary of $45,000.


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