Think of Us (TOU) operates as an R+D lab for child welfare. We take on strategic projects with the goal of causing “good trouble” and, ultimately, driving concrete, structural changes in policy, practice, resource flows, power dynamics, relationships and mental models. Our ultimate goal is to integrate Lived Experience at every level, ensuring everyone touched by the system has the conditions they need to Heal, Develop and Thrive.
We work across the ecosystem of current and former foster youth, child welfare workers, philanthropists and policymakers to Spark, Support and Drive to systematically center lived experience touched by the system.
Examples of what this looks like include:
The Technical Product Manager will be a part of TOU’s Engineering team supporting all our projects and initiatives.
Working in an agile, fast-paced environment as part of a highly passionate and collaborative scrum team, the ideal candidate will drive the direction of our products by building the business case, completing requirements, and taking new solutions and features to release. You will be responsible for understanding the market, owning product/feature prioritization and roadmap and leading releases from start to finish. This role requires having technical expertise and business acumen as you work with engineers as well as business stakeholders to drive the vision of our solutions forward.
The Technical Product Manager will not only serve as a strategic and technical resource for developing software and tools for our services, but will have opportunities to extend their impact into other areas to elevate the voices of those with lived experience, improve service delivery, and help staff meet individual and team Objectives and Key Results (OKRs).
Key Responsibilities of the Technical Product Manager include:
- Market research, assess revenue potential and develop a roadmap to drive product solutions
- Create epics, stories, and acceptance criteria for engineering team to develop requirements into products and solutions
- Facilitate the creation and maintenance of proper product documentation
- Engage with both external and internal users to seek feedback, uncover and understand their needs and translate them into requirements to proactively improve our solutions
- Ability to work well with internal technical teams, including developers, engineers, architects, quality assurance, and operations. Ensure requirements are fully understood and development matches expectations
- Answer questions about the solutions and its capabilities
- Follow other organizations and government agencies and conduct capability analysis regularly
- Work cross functionally with other teams in the organization to meet program needs and deadlines
- Be part of the team that owns the strategy, design and executions for product management
- Create and maintain technical requirements while having strong UX in mind
- Coordinate releases with all teams in the organization
- Drive enablement initiatives including training
- Detail-Oriented: You show rigorous and meticulous attention to detail
- Organized: You work methodically, timely, and organize priorities to hit critical deadlines
- Information Seeker: You investigate thoroughly to get relevant information
- Innovative: You use original thinking to generate new ideas and solutions
- Strong Product Execution: You've crafted a vision, worked with others, created a roadmap, and ensured the work is completed successfully
- Analytical: You draw conclusions from numerical or technical data in a logical, systematic way
- Mission-Driven: You have a deep commitment to our mission and nuanced understanding of systemic, structural racism and inequity
The ideal Technical Product Manager candidate will have the following qualifications:
- Bachelor/Master’s degree in Computer Science, Information Technology or a related discipline
- 2+ years experience of product management, ideally in the non-profit space
- Proven track record with portfolio of successful projects from feature definition to release
- Experience conducting market & competitor analysis and engaging customers/external users for feedback and translating into product features
- Experience using a software development/project management tool such as Jira for creating epics and stories for development by engineering team
- Experience using wiki/documentation collaborating tool such as Confluence for documenting technical requirements for products and features
- Experience with full software development life cycle processes and agile methodologies
- Experience managing data products or solutions with a data warehouse backend/integration a plus
- Lived experience and/or proximity to Child Welfare, whether as former foster youth, kinship family or other, a plus
- We provide generous health, dental, & vision coverage for you and dependents as well as a 401k plan for your pre-tax retirement contributions
- We're a remote team with schedule flexibility
- We have a flexible vacation policy
- We hold monthly organization-wide learning sessions to deepen our understanding of the Lived Experience of foster youth and also on topics outside of foster care to build culture of curiosity and growth
- We provide the opportunity for you to interact with leading voices in government, foundations, the nonprofit world, and entertainment working to reform foster care
Salary + Timeline
Full Time role with a range of $100,000 - $120,000. We are looking to fill this position immediately. Applications will be reviewed on a rolling basis.
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